BUSN 6350 (Managerial Coaching)

Spring 2021 SYLLABUS


Class Information

Section:                 01

Day & Time:          Saturday, March 13 & 27, 08:00 AM - Noon

Location:               Zoom


COURSE Materials

None:         All materials will be distributed in class


INSTRUCTOR INFO

Office Location:               112D Hayden Hall

Email Address:                 p.ellen@northeastern.edu

Office Hours:           by appointment


Course Overview

Employees must consistently adapt and improve in today’s dynamic business environment, and managerial coaching facilitates the learning necessary to develop this type of skill. This elective offers students the opportunity to begin to develop the skills and mindset to provide (and receive) coaching for higher performance and career success.

In Module 1, we will engage in a case discussion to learn an approach for giving effective feedback, which typically opens the door for coaching opportunities. Then, we will practice giving feedback by participating in several simulated scenarios.

In Module 2, we will discuss what managerial coaching is (and isn’t) and why it facilitates heightened performance through learning. Additionally, we will discuss a model for effective managerial coaching and have the opportunity to practice employing the model. Finally, we will engage in a discussion about the elements required for successful coaching, as well as common barriers to successful coaching.

Through this course, you will have the opportunity to learn:

  • How to construct and deliver effective feedback

  • What coaching is and isn’t, and why it facilitates career success and leadership development

  • How to identify opportunities for a coaching conversation

  • The necessary elements for (and typical barriers to) a successful coaching relationship

  • Areas for self-development as a coaching manager


Course Format

This is a highly experiential course. Both modules will be discussion-heavy. In addition to case discussions, students will be asked to participate in role-playing simulations.


Interpersonal interactions at work, especially those involving performance-related feedback, can be uncomfortable. As we will be simulating several such situations, you might experience such awkwardness. It is unlikely that the material itself will create this feeling, but the process of preparing, delivering, and receiving feedback and engaging in coaching conversations very well could. By enrolling in this course, you are accepting this fact and expressing your commitment to take the interactions seriously and treat each other with respect.

Expectations


This course is almost entirely experiential. Therefore, attendance is critical to learning in this format. As a result, attendance is mandatory.

Attendance


Both sessions will involve interactive case discussions and role-playing simulations. You will be assigned a role and given a case with instructions and information. You will be asked to use this information to prepare and carry out a conversation for which you will be paired with a counterparts. It is critical for you and your classmates' learning that you conscientiously prepare for and carry out these exercises. You can imagine how you will feel if you are paired with someone who has not prepared. It substantially hinders learning. 

In-Class Activities


There is no preparation necessary for the initial session. Between the first and second session, you will be given an assignment that requires you to put into action the knowledge gained during the initial session. The expectation is that you will come to class with a write-up of that experience and be prepared to discuss it in class.

Prepping for Class


Grading

This is a pass/fail course. Passing requires attendance and participation throughout both sessions, as well as completion of the assignment between the first and second session. 


The “Fine Print”


“On my honor, I pledge to uphold the values of honesty, integrity, and respect that are expected of me as a Northeastern student” (https://www.northeastern.edu/registrar/courses/cat1213-univ-proc.pdf).

Honor Code


Northeastern University places utmost value on academic integrity. All students are expected to understand the University’s expectations and guidelines for what constitutes, as well as what violates, academic integrity (http://www.northeastern.edu/osccr/academicintegrity/.

The D’Amore-McKim School of Business takes the University’s Academic Integrity Policy and student Honor Code very seriously: “Essential to the mission of Northeastern University is the commitment to the principles of intellectual integrity. Academic integrity is important for two reasons. First, independent and original scholarship ensures that students derive the most from the educational experience and the pursuit of knowledge. Second, academic dishonesty violates the most fundamental values of an intellectual community and depreciates the achievements of the entire university. Accordingly, Northeastern University views academic dishonesty as one of the most serious offenses that a student can commit while in college. Academic dishonesty includes cheating, fabrication, plagiarism, unauthorized collaboration, participation in academically dishonest activities, and facilitating academic dishonesty. All members of the Northeastern University community—students, faculty, and staff—share the responsibility to bring forward known acts of apparent academic dishonesty. Any member of the academic community who witnesses an act of academic dishonesty should report it to the appropriate faculty member or to the director of the Office of Student Conduct and Conflict Resolution. The charge will be investigated and if sufficient evidence is presented, the case will be referred to the Northeastern University Student Judicial Hearing Board.”

The increased use of the internet has caused many cases of plagiarism and insufficient credit attribution to arise. Students using the Internet for research must be very clear when citing their sources. There are formal citation guidelines you are expected to follow that go beyond citing just the web address. The University Libraries website provides tips for avoiding plagiarism (http://library.northeastern.edu/get-help/research-tutorials/avoid-plagiarism, and a list of resources to assist students in citing sources (http://library.northeastern.edu/get-help/citations-bibliographies).

Student conduct for written assignments, presentations, projects, exams, or other work that violates University policies for academic integrity will result in zero points for the assignment and may be brought to the attention of the OSCCR. If there is any confusion about what is expected of you, please address the issue with me prior to turning in an assignment. 

Academic Integrity


Title IX of the Education Amendments of 1972 protects individuals from sex or gender-based discrimination, including discrimination based on gender-identity, in educational programs and activities that receive federal financial assistance.

Northeastern’s Title IX Policy prohibits Prohibited Offenses, which are defined as sexual harassment, sexual assault, relationship or domestic violence, and stalking. The Title IX Policy applies to the entire community, including male, female, transgender students, faculty and staff.

If you or someone you know has been a survivor of a Prohibited Offense, confidential support and guidance can be found through University Health and Counseling Services staff (http://www.northeastern.edu/uhcs/) and the Center for Spiritual Dialogue and Service clergy members (http://www.northeastern.edu/spirituallife/). By law, those employees are not required to report allegations of sex or gender-based discrimination to the University.

Alleged violations can be reported non-confidentially to the Title IX Coordinator within The Office for Gender Equity and Compliance at: titleix@northeastern.edu and/or through NUPD (Emergency 617.373.3333; Non-Emergency 617.373.2121). Reporting Prohibited Offenses to NUPD does NOT commit the victim/affected party to future legal action.

Faculty members are considered “responsible employees” at Northeastern University, meaning they are required to report all allegations of sex or gender-based discrimination to the Title IX Coordinator.

In case of an emergency, please call 911.

Please visit http://www.northeastern.edu/titleix for a complete list of reporting options and resources both on- and off-campus.

TITLE IX


Advanced notice and appropriate documentation are required for any special accommodations. Contact the staff at the Disability Resource Center (DRC) in 20 Dodge Hall (tel. 617.373.2675) for support: http://www.northeastern.edu/drc/aboutus/index.html. I encourage you to see or email me in the first week of classes if you know you would benefit from special accommodations that need alternative arrangements.

Accommodations